Fire elemnets Bernie and Cinder Lumen immigrate to Element City where they face from other elements and struggle to find a home. After the birth of their daughter Ember, they build their own convenience store called the Fireplace, and set up a Blue Flame which represents their traditions. Ember grows up working in the shop with Bernie, who intends to give her the store once he retires, but first she must control her fiery temper. One day, when Bernie allows Ember to run the shop on her own, she becomes overwhelmed by the customers and rushes to the basement. Her fiery outburst breaks a water pipe, flooding the basement and summoning Wade Ripple, a water element and city inspector, who notes the faulty plumbing and reluctantly leaves for City Hall to send the violation report to his air element employer, Gale Cumulus, who will have the Fireplace shut down. Ember pursues Wade but fails to stop him.
Wade brings Ember to Cyclone Stadium, to convince Gale to reconsider the shutdown of her father's store. Wade mentions to Ember that he was investigating a leak in the city's canals before ending up at the Fireplace, and offers to Gale that he and Ember can track the source of the leak from the store. Gale gives the duo a tight deadline; if they are able to find and seal the leak, then the violations will be forgiven. While searching the canals, they discover a hole in a dam that allows wave runoff from ships to flood the city's plumbing, so they close the hole with sandbags.
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